Product reviews

“Told us our napkins slumped because of the weave, not our folding. They were right.”

“Refused to print our logo and explained why. Embroidery still looks new.”

“First supplier to explain that polyester attracts oil. Suddenly the grease marks made sense.”

“Quoted the finished size after laundering, not just the cut size. Nobody does that.”

“Very good napkins. Cotton needs pressing, exactly as we were warned.”

“Satin band instead of full damask for the banqueting room. Saved us a fortune.”

“Said plainly that our linen napkins were never linen. Honest and slightly bruising.”

“Bleach-fast thread. Third season and the crest has not faded.”

“Ordered twelve for the private room, then eight hundred for the hotel.”

“Redrew our crest for the stitch count and sent a sew-out before running it.”

“Genuine flax for the club and polyester for the brasserie. Different rooms, different answers.”

“Sample sent so we could wash it ourselves before committing. It came back fine.”

“Plain white wine cloths with no logo. Their suggestion and obviously correct.”

“Good order. One colour ran slightly darker and was remade without a fuss.”

“Explained spun versus filament polyester. We had been buying the wrong one for years.”

“Corner placement so the mark shows folded and hides in use. Small thing, right thing.”

“Hemstitched linen for the members’ room. Guests actually mention them.”

“Told us not to buy flax for banqueting because it creases. Saved us the mistake.”

“Third year on the same spec and it has not been quietly cheapened.”

“Woven satin band rather than a printed one. The old printed ones went flat in months.”

“Put the blend percentage on the quote. Everyone else just wrote poly-cotton.”

“Digitised file held, so the reorder matched the first run exactly.”

“Two weeks quoted, eleven days delivered, tracking sent unprompted.”

“Asked what folds we use before recommending a size. First time we have been asked.”

“Poly-cotton at the split they recommended. Presses in half the time.”

“Honest that a coloured napkin commits us to a separate wash. Worth knowing first.”

“Happy overall. Flax creases the moment you touch it, which they did say.”

“Lockstitch hems, not serged. You can see the difference after a season.”

“Advice was about our laundry and our room, never the priciest cloth.”

“Six fabrics, one artwork, one delivery and one invoice.”

“A real quote the same afternoon with the blend and the hem written out.”

“Would not sell us paper napkins and sent us somewhere that does them properly.”

“Tone-on-tone embroidery on white. Understated and exactly what we asked for.”

“Reordered a year later off the held file. Identical to the first batch.”

“Bagged and counted by colour so the linen room could put them straight away.”

“Good product. Damask is heavier to store than we expected.”

“One small order for a twelve-cover room and we still got a full mockup.”

“Mitred corners on all of them. Our old ones frayed at the corner every time.”

“Nothing charged until we had approved the sew-out proof.”

“Fifth order. I send the colour split and it comes back sorted and counted.”